Terms of Service

October 1, 2025

The ICT Authority (ICTA) of Jamaica (“we”, “our”, “us”) provides these Terms of Service to explain how our services operate, the laws that govern them and the principles that guide our approach to digital service delivery. As a result, these Terms of Service help define our relationship with you as you interact with our Jamaica Data Exchange Platform (JDXP) services. We know it is tempting to skip these Terms of Service, but it is important to establish what you can expect from us as you use JDXP, and what we expect from you.

These Terms Cover:

  • What you can expect from us – how we provide, maintain and develop our platform.
  • What we expect from you – your responsibilities and acceptable use.
  • If problems arise – your legal rights and what to expect if these terms are breached.

By accessing or using JDXP and its services, you agree to these Terms of Service.

In addition to these Terms, ICTA also publishes a Privacy Statement. While not part of this agreement, we encourage you to read it to understand how your information is collected, used, and protected.

JDXP provider

The ICT Authority of Jamaica
235B Old Hope Road
Kingston 6
St. Andrew
Jamaica

Organized and operating under the laws of Jamaica

Your relationship with us

These terms define your relationship with ICTA. Broadly speaking, you are granted permission to access and use JDXP provided you comply with these Terms and all applicable laws.

What you can expect from us

ICTA is committed to delivering a secure, efficient, and high-quality data exchange platform. We provide:

  • A modern, reliable system supported by strong technical infrastructure.
  • Proactive and responsive support for Members.
  • Continuous improvements to meet emerging technology standards.

If we make material changes that may negatively affect your use of JDXP or discontinue a service, we will provide reasonable advance notice, except in urgent circumstances (e.g. to prevent abuse, comply with law, or address security concerns).

As a responsible authority, ICTA pursues innovation while maintaining appropriate levels of privacy, compliance and security. Our Privacy Statement guides our decisions and safeguards our users at every stage.

What we expect from you

The permission we give you to access and use our platform continues as long as you comply with:

  • these terms
  • service-specific additional terms, which are set by the Custodians, e.g. third-party accreditation

Although we give you permission to use our platform, we retain any intellectual property rights we have in provisioning the services.

Respect others

We want to maintain a respectful environment for everyone, which means you must follow these basic rules of conduct:

  • comply with Data Protection and other applicable laws
  • respect the rights of others, including privacy and intellectual property rights

If you find that others are abusing the services provided, please report these to the specific Custodian offering the service.

Do not abuse our platform or its services

Most people who access or use our platform understand the general rules that keep the internet safe and open. Unfortunately, a small number of people do not respect those rules, so we are describing them here to protect our platform, its services and users from abuse. In that spirit:

You must not abuse, harm, interfere with, or disrupt our services or systems — for example, by:

  • introducing malware
  • spamming, hacking, or bypassing our systems or protective measures
  • jailbreaking, adversarial prompting, or prompt injection
  • accessing or using our services or content in fraudulent or deceptive ways, such as:
  • phishing
  • creating fake accounts or providing fake reviews
  • providing services that appear to originate from you (or someone else) when they actually originate from us
  • providing services that appear to originate from us when they do not
  • using our platform and its services (including the content they provide) to violate anyone’s legal rights, such as intellectual property or privacy rights
  • reverse engineering our services or underlying technology, to extract trade secrets or other proprietary information
  • hiding or misrepresenting who you are in order to violate these terms
  • providing services that encourage others to violate these terms

Your JDXP Account

To use Data Services on JDXP you must have a valid User Account. You are responsible for what you do with your JDXP Account, including taking reasonable steps to keep your JDXP Account secure.

Using services on JDXP on behalf of an organization or business

Many organizations, such as businesses, non-profits, and schools, take advantage of the services made available on JDXP. To use the platform on behalf of an organization:

  • an authorized representative of that organization must agree to these terms
  • your organization’s administrator may assign a JDXP Account to you. That administrator might require you to follow additional rules and may be able to access or disable your JDXP Account.

Service-related communications

To provide you with services, we sometimes send you service announcements and other information. To learn more about how we communicate with you, see JDXP’s Privacy Statement.

If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you.

In case of problems or disagreements

Both the law and these terms give you the right to (1) a certain quality of service, and (2) ways to fix problems if things go wrong.

Warranty

We facilitate services to be provided on our platform using reasonable skill and care. If we do not meet the quality level described in this warranty, you agree to tell us and we will work with you to try to resolve the issue. As owners and operators of the platform, we commit to the following,

  • Monitoring the infrastructure needed to ensure the platform is accessible by and available to our members at all times, except scheduled maintenance periods.
  • Effecting preventive or corrective maintenance of our infrastructure to ensure continuous operations of our platform.
  • Providing telephone and email support to users as may be necessary.
  • Correcting system errors, which may be identified during use of the platform.

Exceptions

ICTA is not responsible for the availability of data services, neither is it responsible for the accuracy or currency of the data from services provided by Custodians.

Disclaimers

While JDXP provides the platform for interoperability, Custodians provide the data services. It is a joint commitment between each of us to ensure that the data sources are available and there are no disruptions to these connections. In doing so we will be able to provide and maintain the reliability, availability, and consistency to meet your needs.

Liabilities

For all users

Both the law and these terms try to strike a balance as to what you or ICTA can claim from the other in case of problems. That is why the law requires everyone to be responsible for certain liabilities — but not others — under these terms.

These terms only limit our responsibilities as allowed by applicable law. These terms do not limit liability for:

  • fraud or fraudulent misrepresentation
  • gross negligence
  • willful misconduct

Other than the liabilities described above, ICTA is liable only for its breaches of these terms or applicable service-specific additional terms, subject to applicable law.

For business users and organizations only

If you are a business user or organization:

To the extent allowed by applicable law, you will indemnify ICTA and its directors, officers, employees, and contractors for any third-party legal proceedings (including actions by government authorities) arising out of or relating to your unlawful use of the services or violation of these terms or service-specific additional terms. This indemnity covers any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs, and legal fees, except to the extent a liability or expense is caused by ICTA's breach, negligence, or willful misconduct. If you are legally exempt from certain responsibilities, including indemnification, then those responsibilities do not apply to you under these terms.

ICTA will not be responsible for the following liabilities:

  • loss of profits, revenues, business opportunities, goodwill, or anticipated savings
  • indirect or consequential loss
  • punitive damages

Taking action in case of problems

Before taking action as described below, we will provide you with advance notice when reasonably possible, describe the reason for our action, and give you an opportunity to clarify the issue and address it, unless we reasonably believe that doing so would:

  • cause harm or liability to a user, third party, or ICTA
  • violate the law or a legal enforcement authority’s order
  • compromise an investigation
  • compromise the operation, integrity, or security of our services

Suspending or terminating your access to JDXP

Without limiting any of our other rights, we may suspend or terminate your access to the platform and its services or disable your JDXP Account if any of these things happen:

  • you materially or repeatedly breach these terms or service-specific additional terms
  • we are required to do so to comply with a legal requirement or a court order
  • we reasonably believe that your conduct causes harm or liability to a user, third party, or ICTA — for example, by hacking, phishing, harassing, spamming or misleading others

Of course, you are always free to stop using JDXP and its services at any time by cancelling your membership. If you do stop using a service, we would appreciate knowing why so that we can continue improving our platform.

Cancellation

Members can opt out of the platform at any time by cancelling their membership. Custodians however, who wish to cancel their membership, must provide a month’s notice so that other members are aware that their services will no longer be available on the platform beyond the next thirty (30) days.

Settling disputes, governing law, and courts

Jamaican law will govern all disputes arising out of or relating to these terms, service-specific additional terms, or any related services, regardless of conflict of laws rules. These disputes will be resolved exclusively in the courts of Kingston, Jamaica, and you and ICTA consent to personal jurisdiction in those courts.

About these terms

These terms describe the relationship between you and ICTA while using JDXP services. They do not create any legal rights for other people or organizations, even if others benefit from that relationship under these terms.

If these terms conflict with the service-specific additional terms, i.e. those outlined by the Custodian, the additional terms will govern for that service.

If it turns out that a particular term is not valid or enforceable, this will not affect any other terms.

If you do not follow these terms or the service-specific additional terms, and we do not take action right away, that does not mean we are giving up any rights that we may have, such as taking action in the future.

We may update these terms and service-specific additional terms (1) to reflect changes in our platform and its services or how we do business — for example, when new services are added, features, technologies, pricing, or benefits (or remove old ones), (2) for legal, regulatory, or security reasons, or (3) to prevent abuse or harm.